• 1. Is Eddies Tickets a reliable ticket broker? Yes, Eddies Tickets is a very reliable ticket broker that sells tickets on the secondary market. Eddies Tickets has been a member of the Better Business Bureau and the National Association of Ticket Brokers for over 20 years! At Eddies Tickets you will receive the most reliable and personalized ticket shopping experience available!
  • 2. What time is your Studio City location open for pick-ups? Business hours are 9 AM-5 PM; Monday-Friday and 10 AM – 2 PM on Saturday we are closed for pick ups on Sundays. (Subject to change, please double-check with your sales representative).
  • 3. Can I have someone else pick up my tickets? No. Per company policy, only the cardholder may pick up at our Studio City Location.
  • 4. Can I use my friend’s credit card? No. Per company policy, only the cardholder can place an order. We are required to ship the tickets to the billing address of the credit card, or the card holder may pick up at our Studio City office.
  • 5. Can I have my tickets delivered to another address? Tickets cannot be delivered to a different address. Eddies Ticket Service has an agreement with the credit card companies to only ship to the billing address of the credit card being used for the purchase
  • 6. Why are these tickets paper and why is there another person’s name on it? These paper tickets, also known as Ticketfast tickets, are the new form of print your own tickets being offered by Ticketmaster. Ticketfast tickets allow for customers to obtain their tickets by email rather than waiting for them to be shipped. Ticketfast tickets are as valid as traditional hard tickets. The name printed on the ticket belongs to the individual whose credit card was used to purchase the ticket originally, however this does NOT require that individual to be the one using the ticket.
  • 7. (Out of state) I chose Studio City pick-up, where is Studio City? Studio City is a city in Sothern California, just outside Los Angeles. Therefore, if a customer decides to obtain their tickets via office pick up, they must make certain that they are local to the Studio City Office. Otherwise, shipping the tickets to our customers is the only alternative.
  • 8. How can tickets listed on the website not be available? The website you are viewing is not in real time. What may appear available, unfortunately, may already be sold because the website is updated once every business hour. After our normal business hours, the frequency of our updates decreases.
  • 9. Can you mail my tickets to me? No, Eddies Ticket Service cannot mail tickets to our customers. If tickets were sent by U.S mail there is no way of tracking the shipment/delivery. By using a delivery service such as Federal Express, packages can be tracked online or by phone. The customer’s signature is also required to help verify delivery and receipt of the ticket package.
  • 10. Why are you charging me more than face value? Eddies Tickets carry premium tickets to sold out events, and pay premium prices to obtain tickets. Face value is not a factor in our pricing model. Pricing is based on ticket demand, availability and market conditions.
  • 11. Are these seats next to each other? Unless otherwise noted, seats purchased in sets or groups are always next to each other.
  • 12. It says there are 4 tickets available, so why won’t it let me purchase an odd number, such as 3 or 1 ticket? Although we are not able to break up a group of 2 or 4, you can select an odd number out of a group of odd numbers listed or for any group of 8 or more. If these options are not available online, please call us and will we do our best to accommodate you.
  • 13. If I wait until the day of the event, do I get a better price or deal on the tickets? Waiting until the day of an event to purchase tickets can be risky. The ticket business is much like the stock market and prices are based solely on availability and demand. If you wait, the event can sell out; the price can go up, down or remain the same. It is important to note that by waiting the customer takes the chance of not being able to get any tickets or paying much more than what they would have paid initially. Keep in mind that due to market driven price fluctuations, Eddies Tickets cannot honor prices that were quoted out at an earlier date.
  • 14. I placed a web order and wanted to check the status of my order? Since our volume of orders to be processed is normally high, it may take up to 24 hours to have one of our sales representatives contact customers. We ask that customers allow us that time to contact them first regarding the order they placed. If the customer still hasn’t heard from a sales representative after the day the order was placed, the orders either never came through to us, or were unable to contact the customer.
  • 15. Why can’t you leave the package without a signature? Eddies Tickets require the customer or someone at the residence/delivery address to sign for the package. This way we have written documentation/proof of delivery. This is also how we verify the delivery and receipt of the package.
  • 16. Why do I have to pay for shipping when the tickets aren’t being shipped immediately upon purchase (e.g. season tickets, future events, etc…)? Even though the tickets are not being shipped immediately on the day of the purchase, they will still be shipped at a future date, thus requiring some kind of shipping fee at that time. Shipping charges do not fluctuate, for Eddies Ticket Service or the customer, simply because tickets are being shipped at a future date. Whatever shipping method was selected (e.g. Next Day, 2-Day, etc…), that is the service that will be performed and charged for.
  • 17. It says 2-Day Federal Express, so why didn’t I get my tickets on Saturday or Sunday? Unless a Saturday Fed-Ex (additional charge) is selected, all shipping methods apply ONLY on regular business days. Tickets shipped out on a Thursday via a 2-Day Federal Express will get to their destination on Monday of the following week. Friday would be the first business day and Monday the next. If necessary, shipping will be upgraded to ensure timely delivery.
  • 18. My billing address is a P.O. Box and it won’t let me ship my tickets there. Why not and what can I do? Even though we require customers to have their tickets shipped to the billing address of the credit card, Federal Express (this is the service we use) does not ship to P.O. Boxes. Therefore, customers are required to either fax written documentation allowing us to ship to a residential or different address, OR pay an additional fee and have the tickets sent to the P.O. Box via Certified U.S. Mail.
  • 19. Why do I have to do a fax? I order over the internet all the time and do not have time to do this? For the Customer’s protection against credit card fraud, a fax authorization may be required for security purposes, to ensure the customer’s credit card, identification, signature, and billing address are correct. This is something that protects the customer and the company.
  • 20. Why don’t you accept international credit cards? For security purposes, Eddies Tickets only ships tickets nationally. Therefore, we cannot accept international credit cards, as their billing addresses are out of the country.
  • 21. Does my child need a ticket if they are under a certain age? Ticket necessity for children’s admission varies from venue to venue. There is not a set age, which would require the purchase of a ticket or not. If buying a ticket for a child, please contact the venue before placing an order to determine the quantity of tickets to be ordered.
  • 22. If I order online, how is my order confirmed? After placing an order online, the customer will receive an email with written documentation of their ticket reservation or request. The order will be final once a sales representative contacts the customer and informs them that their order is complete and ready for shipment or pick-up. Placing an order online is only a ticket request and does not assure that the customer will receive the tickets for which the order was placed.
  • 23. If you are Eddies Ticket Service, why does it say you are something else? The website you are viewing is one of many websites affiliated with Eddies Ticket Service.
  • 24. What proof of purchase do I get? Upon the completion of the order and confirmation from a sales representative, the customer will receive a receipt in the mail, with their package or via email describing their order and showing method of payment. In addition, the customer information will be stored in our computers to keep record of orders placed.
  • 25. What are my guarantees if the tickets aren’t what I purchased? Eddies Ticket Service reserves the right to upgrade customers at no additional cost to improve the seats if what they ordered is not available. If the tickets ordered or an upgrade are not available, a sales representative will contact the customer and offer different seats or ones that are comparable . A customer will never get tickets of a lesser value and/or quality without being contacted first and getting approval. In the rare instance that we are unable to provide you with comparable tickets after we have confirmed your order, we will notify you in a reasonable amount of time and provide you a 200% refund of the price of the tickets and 100% of any service, shipping or other charges.
  • 26. Is this legal? The industry is legal and legitimate. We are a fully licensed member of the National Association of Ticket Brokers. In addition, Eddies Ticket Service has been in business for over 20 years and takes great pride in the service we offer.
  • 27. How much over face do you charge? There is never a set amount we charge over the face value of a ticket. Prices are based strictly and solely on ticket availability and market demand.
  • 28. Is Eddies Tickets Ticketmaster? No, we are not Ticketmaster or affiliated with them or any other box office. . Eddies Tickets is a private ticket broker and charge over face value for our tickets, as we pay premium prices to obtain them.
  • 29. What happens if my tickets are lost or stolen? Losing tickets is identical to losing cash money. They are almost impossible to replace. Please keep your tickets in a safe, dry place. If they are lost or stolen, please contact us immediately and we will do our best to help you any way we can.
  • 30. What happens if the event I purchased tickets for is postponed or cancelled and I am unable to attend the new scheduled date? Eddies Ticket Service offers a full refund of the charge less any shipping or delivery fee. The appropriate amount will be refunded as soon as the tickets are returned to our Studio City office in a timely fashion (this allotted time period will be determined at time of cancellation or postponement).
  • 31. I want to order for an event tonight but it only allows me to select shipping. So how would I go out getting my tickets? If you are interested in placing an order for tickets for the day of an event, please call our offices and place the order with a live sales representative. This way ticket availability and pick-up will be determined at the time of the sale, rather than the customer waiting for a sales representative to contact them. If the order is still placed with the customer selecting the shipping alternative, a sales representative will contact the customer and inform them of their delivery options
  • 32. Is there a dress code? Strictly speaking, there is no dress code. However, for concerts or theatre, venues may be contacted individually to determine their standards and/or dress codes, if any.
  • 33. What are the seat numbers for Section “x”, Row “y?” Is it closer to the inner or outer aisle? Seat numbers are not necessarily predetermined and can only be upon calling one of our sales representatives. If available, they will try to fulfill your request or offer something as comparable as possible at the time.
  • 34. I am on your website, why are some General Admission (GA) tickets priced higher than other? Our website lists our tickets as well as tickets owned by different sources. As a result, prices may fluctuate for the same GA ticket. Prices listed by different sources will vary and may be inconsistent from our own.
  • 35. I see worse seats at a higher price. Why? Our website lists tickets owned by different sources. Therefore, not everything listed actually comes from our internal inventory. As a result, prices for seats worse than others may actually be priced higher. These different sources listing their tickets determine their own prices, which may be more or less than our listings. Therefore, customers will see worse seat tickets listed at higher prices.
  • 36. I just ordered tickets from your website and selected the Studio City pick-up option. Why aren’t my tickets here? Once you place an online order, it is .a reservation/request for tickets. The order is ONLY completed and confirmed once one of our sales representatives calls the customer back. At this time the sales representative will inform the customer as to exactly when the tickets will be available for pick-up at the Studio City location. Customers should not attempt to pick-up tickets without some verification of their orders’ completion.
  • 37. (On the day of the event) Do I have to pick up the tickets at the Studio City location? The actual location of our ticket inventory varies by date, event and venue so different events are stored in different locations. For orders placed on the day of the event, please call our office to find out specifically where tickets are located and what we can arrange to accommodate your needs.
  • 38. What is playing in (fill in the blank) city? In order to view what events are taking place in a certain city, simply put that city’s name in the search field on the website and a complete listing will be displayed of what events are being held at what venues in that city.